The hospitality industry involves a lot of processes from hiring employees, managing inventory & housekeeping, keeping customers happy, etc. and managing all these records on paper is quite a daunting task for people working in the hospitality sector. Whether it is a small restaurant or a business class resort, keeping their customers happy is always the number one priority in the hospitality sector. Yet, these can often get sidetracked by the little aspects like the inability of the front office to print out a payment related document or receiving the wrong ingredients from vendors, etc. these are just two simple examples of bad document management in the hospitality industry. There are several other circumstances where small loopholes in certain processes in this industry can lead to major disasters and losing of loyal customers.
LuitBiz is an integrated software package that can be used by the hospitality industry to manage all their business processes more efficiently. LuitBiz DMS and LuitBiz BPM can be used by the hospitality industry to organize and manage all their business documents and approvals while LuitBiz HRM and ESS will help them manage their employees and their requirements more efficiently. Luitbiz CRM can prove to be a very effective tool in managing the sales, marketing and customer service aspects of the hospitality industry while LuitBiz can prove to be a very effective means of communication amongst various teams even though they might be separated geographically. The multi company feature of LuitBiz is of great help to those hospitality companies that comprise of multiple units and who would like to manage all their business processes centrally using one integrated software.
The travel industry is in the midst of global evolution in today's fast- changing global marketplace, where companies are striving to articulate, adopt and deliver the brand promise consistently throughout the value chain and across all stakeholder groups. This industry is facing several challenges such as shortage of labor and skills, delivering to customer expectations, keeping pace with the global distribution revolution, ensuring consistent branding, and measuring Green House Gas (GHG) emissions and so on. Additionally they are also mandated to manage their records for certain number of years to meet the necessary compliance requirements.
LuitBiz HRM and ESS's comprehensive human resource management features can be of great use to travel companies in managing their ever growing work force efficiently. LuitBiz DMS and LuitBiz BPM can be used by travel companies to streamline all their documents and their approcals whereas LuitBiz CRM can help these companies have an edge over their competition by having a very efficient customer relationship process in place.
The challenges faced by media and publishing companies include the limiting abilities of proprietary applications to grow into new markets, cumbersome and inaccurate sales and marketing activities due to data analysis made from disparate data sources, inability of traditional CRM systems to provide detailed customer information down to market segment and geographic factors, limited team selling opportunities due to lack of consistent data and collaboration tools and difficulties in solving customer and prospect issues due to lack of a formal process of collaboration between sales, service and marketing teams. Additionally, media & publishing companies have a lot of design and development documents that need to be referred to from time to time and also need approvals at different stages. Managing all these documents and their approvals in paper is quite an uphill task for media & publishing companies.
The strategic CRM functionalities of LuitBiz CRM helps media & publishing companies to overcome these challenges by providing a single source of information for all sales, service and marketing activities. The structured customer information, sales activity and opportunity tracking features of LuitBiz CRM enable media & publishing companies to have consistent and efficient sales processes and ensure that sales, marketing and service personnel can quickly and easily collaborate on opportunities and issues via LuitBuzz. The role based dashboards of LuitBiz enables co-ordinated team selling and standardized sales processes across multiple offices enables media & publishing companies to act as an integrated global enterprise. LuitBiz allows media & publishing companies to have enhanced visibility into opportunity win/loss reasons, improve insight into customer needs and pain points and gain greater understanding of sales representative skills and strengths, enhancing individual and team performance which can again be rewarded via the strategic HR policies of LuitBiz HRM.
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