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LuitBiz For Managing Support Processes In The Automotive Industry

Customer satisfaction with maintenance and repair service is very important for gaining loyal customers in the automobile industry. Key factors for customer satisfaction in this industry include quality of repair, timeliness of service, drop-off and service write-off process, vehicle pickup process and vehicle fixed right the first time. Savvy dealerships have discovered that delivering good customer service has a direct impact on their bottom line.

LuitBiz helps automobile dealers provide quality customer experience during the buying and servicing process via the following features:

  1. Online helpdesk of LuitBiz CRM coupled with the customer portal of LuitBiz ensures that customer complaints are addressed and fixed on time. User defined escalation rules ensure that the problem faced by the customers is solved by industry experts and there is no compromise in the quality of service
  2. Customers can submit their wish lists via the customer portal. These lists are escalated to the concerned department by the support team via LuitBiz. This results in customer satisfaction as well as adds value to your product by helping you incorporate customer expectations in your future designs
  3. LuitBiz CRM can be used by your support team to build a customer knowledge base. Based on the purchase that they have made, they will be able to view tricks and tips about the vehicle they have purchased
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LuitBiz Effortlessly manages all business information in the automotive industry


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