Terms of Service

Last Updated: 27 April 2026

Welcome to LuitBiz.

These Terms of Service ("Terms") govern the access to and use of products, services, websites, applications, and solutions provided by Luit Infotech Pvt. Ltd. ("Luit Infotech", "LuitBiz", "we", "our", or "us").

By accessing or using LuitBiz products, services, or websites, you agree to comply with and be bound by these Terms.

If you do not agree to these Terms, you should not use our products or services.

 

About Luit Infotech

Luit Infotech Pvt. Ltd. is an enterprise software company headquartered in Bengaluru, India.

Since 2004, we have been providing business software solutions that help organizations improve efficiency, governance, compliance, quality management, customer relationship management, asset management, human resource management, and workflow automation.

The LuitBiz Suite includes:

Eligibility

To use LuitBiz products and services, you must:

  • Be at least 18 years of age
  • Have authority to enter into agreements on behalf of your organization
  • Provide accurate registration information
  • Comply with all applicable laws and regulations

Organizations are responsible for ensuring that their users comply with these Terms.

License to Use LuitBiz

Subject to compliance with these Terms and any applicable subscription agreement, Luit Infotech grants customers a limited, non-exclusive, non-transferable, revocable license to access and use LuitBiz products and services for legitimate business purposes.

This license does not grant ownership of any software, intellectual property, source code, trademarks, or proprietary materials.

 

Customer Responsibilities

Customers are responsible for:

  • Maintaining account security
  • Protecting login credentials
  • Ensuring authorized use of the system
  • Managing user permissions
  • Complying with applicable laws and regulations
  • Maintaining the accuracy of information entered into the system
  • Promptly reporting security concerns

Customers remain responsible for all activities performed under their accounts.

Acceptable Use Policy

Customers may not use LuitBiz products or services to:

  • Violate any applicable law or regulation
  • Distribute malware, viruses, or malicious code
  • Engage in unauthorized access attempts
  • Interfere with service operations
  • Infringe intellectual property rights
  • Store unlawful, fraudulent, or harmful content
  • Conduct activities that could compromise security or availability of services

Any violation may result in suspension or termination of access.

 

Customer Data

Customers retain ownership of the information, documents, records, files, and content uploaded into LuitBiz.

Luit Infotech does not claim ownership of customer data.

Customers are responsible for:

  • Ensuring they have the right to upload data
  • Maintaining lawful use of data
  • Managing retention requirements
  • Obtaining necessary consents where required

Data Protection & Privacy

The handling of personal information is governed by our Privacy Policy and applicable Data Processing Agreement where applicable.

Luit Infotech implements reasonable administrative, technical, and organizational safeguards designed to protect customer information.

Additional information is available in our:

 

Service Availability

We strive to maintain reliable and available services.

However, availability may be affected by:

  • Scheduled maintenance
  • Infrastructure upgrades
  • Internet service disruptions
  • Force majeure events
  • Third-party service interruptions

Specific service commitments may be governed by separate Service Level Agreements (SLAs).

Intellectual Property Rights

All rights, title, and interest in:

  • LuitBiz software
  • Product designs
  • Source code
  • User interfaces
  • Documentation
  • Logos
  • Trademarks
  • Website content

remain the exclusive property of Luit Infotech or its licensors.

Nothing in these Terms transfers ownership rights to customers.

 

Confidentiality

Both parties agree to protect confidential information received during the course of business relationships.

Confidential information may include:

  • Technical information
  • Business plans
  • Product roadmaps
  • Pricing information
  • Customer information
  • Proprietary processes

Confidential information shall not be disclosed except as required by law or with written authorization.

Third-Party Services

Certain features may integrate with third-party products or services.

Luit Infotech is not responsible for:

  • Third-party availability
  • Third-party policies
  • Third-party security practices
  • Third-party content

Customers are encouraged to review the terms and policies of third-party providers.

 

Subscription & Payment Terms

Where applicable:

  • Subscription fees are payable according to agreed pricing
  • Fees are generally non-refundable unless otherwise specified in writing
  • Failure to make timely payments may result in suspension of services
  • Customers are responsible for applicable taxes and duties

Commercial terms may be governed by separate agreements or quotations.

Suspension & Termination

Luit Infotech may suspend or terminate access if:

  • These Terms are violated
  • Applicable laws require action
  • Payment obligations remain unresolved
  • Customer activities threaten system security or availability

Customers may discontinue use of services in accordance with applicable contractual terms.

 

Disclaimers

LuitBiz products and services are provided on an "as available" and "as is" basis.

While we strive to provide reliable services, we do not guarantee:

  • Uninterrupted availability
  • Error-free operation
  • Compatibility with every environment
  • Specific business outcomes

Customers are responsible for evaluating whether services meet their requirements.

Limitation of Liability

To the maximum extent permitted by law:

Luit Infotech shall not be liable for:

  • Indirect damages
  • Consequential damages
  • Lost profits
  • Lost revenue
  • Loss of business opportunities
  • Loss of goodwill
  • Data loss resulting from customer actions or third-party actions

Any liability arising under these Terms shall be limited to the fees paid by the customer for the applicable services during the preceding twelve months.

 

Indemnification

Customers agree to indemnify and hold harmless Luit Infotech from claims, damages, liabilities, costs, and expenses arising from:

  • Customer misuse of services
  • Violation of applicable laws
  • Violation of these Terms
  • Infringement of third-party rights

Changes to Services

Luit Infotech may:

  • Enhance products
  • Modify functionality
  • Improve security controls
  • Add new features
  • Retire obsolete functionality

We will make reasonable efforts to communicate significant changes when appropriate.

 

Changes to These Terms

These Terms may be updated periodically.

Updated versions will be published on this page along with the effective date.

Continued use of services after updates constitutes acceptance of the revised Terms.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising under these Terms shall be subject to the jurisdiction of the courts located in Bengaluru, Karnataka, India.

Contact Information

For privacy-related questions, requests, or concerns, please contact:

Luit Infotech Pvt. Ltd.

Email: sales[AT]luitinfotech.com

Website: https://www.luitbiz.com

Our Commitment

These Terms are intended to establish a transparent and professional framework that protects customers, promotes responsible use of LuitBiz products, and supports long-term business relationships built on trust, security, and compliance.

Questions About Our Terms of Service?

Our team can assist customers, procurement teams, legal reviewers, compliance officers, and IT administrators with questions regarding subscriptions, licensing, legal obligations, and service usage.

Frequently Asked Questions

Who owns the data stored in LuitBiz?

Customers retain ownership of all data, documents, records, and content stored within LuitBiz.

Can Luit Infotech suspend access to services?

Yes. Access may be suspended if these Terms are violated, payment obligations are not met, or security concerns require immediate action.

Are subscription fees refundable?

Unless otherwise specified in a written agreement, subscription fees are generally non-refundable.

Does Luit Infotech guarantee uninterrupted service availability?

While we strive for high availability, uninterrupted service cannot be guaranteed due to maintenance activities, internet disruptions, third-party dependencies, or force majeure events.

Which laws govern these Terms?

These Terms are governed by the laws of India, with jurisdiction in Bengaluru, Karnataka.