LuitBiz

How Can LuitBiz CRM Enterprise Help A Support Manager?

• Real time Support Monitoring: View activities of your support team members and manage their performance
• Increased Productivity: Reduced manual entry and voice data entry via mobile saves time and improves overall support team productivity
• Increased Efficiency Of Agents: Harness automations and see relevant customer information in a single place for enhanced agent efficiency.
• Increased Agility for your business: Leverage out-of-the-box tools for the fastest time to value and flexibility.
• Eliminate unnecessary paperwork and maintenance: Helps you use web and mobile devices to process support activities, and save countless hours of manual work.
• Analytics to measure & improve: Gives you detailed analysis(with graphs) of support activities, which helps you plan your support strategies for maximum customer satisfaction.

A Support Manager is responsible for managing daily operations of the support / service desk, managing the support team, representing the team to other stakeholders, and helping to ensure that the support desk is constantly developing and improving.

To meet these demands, a good Support Manager must have:

• The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
• A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team
• Ability to balance and plan the short-term actions of the team including service ticket escalation rules
• Knowledge and understanding of all relevant industry standards & best practices for service management
• Ability to market and promote the support / service desk and to advocate for necessary resources, support, and appreciation for the support / service desk
• Keeping an active watch over (and involvement in) key accounts
• Mentoring individual support reps and administering incentive programs
• Recruiting, hiring and firing of support team members to meet oganizational requirements

How can LuitBiz help you in performing these jobs efficiently and easily?

• Access From Anywhere Anytime: LuitBiz is completely responsive. Your team members can access their it from anywhere, anytime without downloading any mobile or desktop apps
• Complete Customer Lifecycle Management: LuitBiz CRM Enterprise gives you the power to manage the complete customer lifecycle right from your dashboard. You can view the complete audit trail of all your and your support team members' customers including the call details, support ticket details, etc. right from your dashboard
• Manage Support Team: You can set escalation rules and SLA rules for your Support team members in LuitBiz CRM Enterprise
• Visibility: Real-time dashboards and analytics eliminate spreadsheets & manual reports and allow you to keep an active watch over your support team activities
• Recruit, Hire, Train and monitor progress of your support team members: The integrated LuitBiz ESS module helps you interact with your HR department to recruit, hire, train and appraise your support team members
• Multiple Business Unit Support: Supports multiple business units that scales as you grow
• Easy-to-use: Extremely easy to use with audio & video guides in each screen. There is no need for your team members to spend long hours trying to learn how to use a software.
• Better Communication Framework: LuitBiz creates a framework for internal communication among employees and provides a basis for the clarification of individual responsibilities

This way LuitBiz gives you an edge over your competitors from start to finish of the customer support lifecycle.

The best part about LuitBiz is that you can pick and choose the modules that you require and all of them are already integrated at the back end because, in addition to LuitBiz DMS, it also has the following modules:

• LuitBiz HRM & ESS: For managing your complete employee lifecycle from recruitment till exit
• LuitBiz QMS: For managing your SOPs and their associated forms and checklists for ensuring compliances like ISO, FDA, SEC, GMP, etc.
• LuitBiz BPM: For managing your forms and workflows for streamlining your business processes and workflows
• LuitBiz DMS: For streamlining all the documents of your organization including version control, workflow, approvals and audit trail
• LuitBiz EAM: For having complete control over all your assets - movable, immovable and virtual across different business locations located anywhere in the globe

So, there is no additional integration costs. Of course, if you require any customization or integration with your existing systems, we are always ready to do that job for you.

Thus, as a Support Manager, you can ensure that you are in complete control of your support team and customer relationship with LuitBiz.